Cancellation & Booking Policy

HIGH SEASON
If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $60.00.

If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $60.00 will be deducted from the deposit held before the remainder is refunded.
Please note that we do not provide check ins or check outs for Christmas Day or New Years Day , guests must schedule their arrival and departure date before or after these days .

MID & LOW SEASON
If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $60.00.

If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $60.00 will be deducted from the deposit held before the remainder is refunded.

SHORT NOTICE BOOKINGS
Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $60.00 will be deducted from the deposit held before the remainder is refunded.

BEDDING CONFIGURATIONS  
Please note that bedding configuration to some rooms may vary , we will always endeavour to provide you with the configuration as booked but this may not always be possible during peak periods , but we cannot guarantee all requests . please feel free to call beforehand and confirm your requirements before booking .

CONFIRMED BOOKINGS
A booking that has not been confirmed by a deposit being paid is not guaranteed.

A deposit of $200.00 or one third will secure a booking during mid and low seasons.

A deposit of $500.00 or one third will secure a booking in high season.

The balance of the tariff is due on arrival (or such other time as stated).

A credit card imprint will be required on check in for all bookings .

Bookings will not be accepted where all guests are under 18 years of age.

All guests must sign a copy of the house rules on check in .

Photo ID will be required on check in , should this not be corresponding to the reservation names client will be refused accommodation .

IN HOUSE GUEST CANCELLATION
No refund is given for early departure. Guests who have arrived and then leave before the booking departure date, will be responsible for the accommodation for the full period of their booking. 

The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

SCHOOLIES BOOKINGS 

 It is forbidden by the Body Corporate Bylaws of The Mariners Resort to allow any schoolies functions , any bookings found to booked as a schoolies or an underage booking will be cancelled on check in and any deposit will be forfeited . In the event of adults purchasing bookings by credit card for minors or schoolies the booking will also be cancelled and deposit forfeited .


PENTHOUSE BOOKINGS

* The penthouse will not be booked as a party venue

* Bookings will be cancelled if guests are UNDER 25 years of age. ID will be requested from all parties at check in. 

* A Bond of $500 will be held on your credit card during your stay and released if the apartment is left in a satisfactory condition. 

* In the event of excess noise/ complaints we have the right to call a security company which you will be charged for and you may be evicted without refund.

OTHER

No refund will be made in the case of a no show.

A booking with no deposit paid/ processed is unsecured and may be cancelled at anytime with or without notice.